PRIVACY POLICY

Effective Date: January 1, 2025 · Last Updated: September 2026

This Privacy Policy explains how Mai Candles collects, uses, shares, and protects personal information when you visit maicandles.com, create an account, place an order, or contact us.

INFORMATION WE COLLECT AND HOW WE USE IT

We may collect information you provide directly, including your name, email address, phone number, billing or delivery address, account details, order history, marketing preferences, and communications sent through the website, email, or WhatsApp.

For personalised orders, we may also collect names, dates, short messages, and design instructions provided for the order. Please avoid including sensitive personal information that is not necessary for personalisation.

Technical and usage information may be collected automatically, including your IP address, approximate location, device and browser type, pages visited, referral source, and interactions with the website, cart, and checkout.

We use this information to:

Process, personalise, prepare, and deliver orders
Confirm payments and manage refunds or replacements
Send order, production, dispatch, and tracking updates
Provide customer support and manage accounts and saved preferences
Improve the website and measure its performance and advertising
Prevent fraud and protect the website and its users
Maintain required business, accounting, tax, and legal records
Send promotional communications where consent has been provided

Where applicable, information is processed to fulfil an order, comply with legal obligations, support legitimate business interests, or act on consent.

PAYMENTS AND GIFT RECIPIENT DATA

Payments made through the website are currently processed by PayPal. Mai Candles does not receive or store full card numbers or card security codes. We may receive transaction information needed to manage the order, such as the payer’s name, amount, payment status, date, and transaction reference.

If a bank transfer or InstaPay payment is arranged, we may receive the transaction details and payment confirmation required to verify receipt.

When an order is sent as a gift, information about another person may be provided, such as the recipient’s name, address, phone number, or personalised message. The person providing this information is responsible for ensuring it may lawfully be shared for the purpose of preparing and delivering the order. We use it only as reasonably necessary to complete the order or meet delivery and customs requirements.

HOW INFORMATION IS SHARED

We may share personal information, where reasonably necessary, with:

Wix, which provides the website, store, account, and hosting infrastructure
PayPal, banks, and other payment services used for transactions
Postal operators, couriers, shipping providers, and customs authorities
Wix Analytics, Google Analytics, Meta Pixel, and related analytics or advertising services
Email, messaging, and communication services, including WhatsApp
Professional advisers and providers supporting technical, accounting, or legal operations
Government or regulatory authorities when disclosure is required by law or necessary to protect rights or prevent fraud

Mai Candles does not sell or rent personal information. External providers process information according to their own terms, privacy policies, and applicable requirements.

The website may contain links to external services, including payment providers, social-media platforms, WhatsApp, shipping providers, and retailers offering compatible LED units. Mai Candles does not control their privacy practices, and their privacy policies should be reviewed before providing personal information.

COOKIES, ANALYTICS, AND ADVERTISING

The website uses cookies and similar technologies for essential functions such as security, checkout, and account access, as well as remembering preferences, understanding website use, and measuring advertising.

Mai Candles uses Wix Analytics, Google Analytics, and Meta Pixel. These services may collect technical and interaction information, including device details, IP address, pages visited, referral source, shopping activity, and purchase-related events.

Where required, non-essential analytics and marketing technologies are used according to the choices made through the website’s cookie consent banner. Cookie preferences can be reviewed or changed through the available consent controls or browser settings. Disabling essential cookies may affect checkout, account access, or other website functions.

MARKETING COMMUNICATIONS

Order confirmations, payment enquiries, personalisation clarifications, delivery updates, and customer-service messages are transactional communications necessary to manage an order or enquiry.

Promotional emails or WhatsApp messages are sent only where the recipient has opted in, requested them, or where otherwise permitted by applicable law. Placing an order does not by itself constitute consent to receive promotional communications.

Consent may be withdrawn or promotional messages may be unsubscribed from at any time.

RETENTION, SECURITY, AND INTERNATIONAL PROCESSING

We retain personal information only for as long as reasonably necessary to complete orders, maintain accounting and legal records, handle disputes or warranty matters, prevent fraud, and record consent or unsubscribe requests. Retention periods vary according to the type of information and applicable requirements. Information that is no longer required may be deleted or anonymised.

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure. Full card details, passwords, and unnecessary sensitive information should not be sent through email, WhatsApp, contact forms, or personalisation fields.

Mai Candles serves customers in Egypt and internationally. Providers including Wix, PayPal, Google, Meta, communication services, and shipping partners may process or store information outside the customer’s country of residence, subject to their safeguards and applicable data-protection requirements.

YOUR PRIVACY RIGHTS

Depending on the applicable law and place of residence, you may have the right to:

Request access to or correction of personal information
Request deletion or restriction of certain processing
Object to certain uses of information
Withdraw consent where processing is based on consent
Unsubscribe from promotional communications
Submit a complaint to an appropriate data-protection authority

Some requests may be limited where information must be retained to complete an order, comply with legal or accounting obligations, prevent fraud, resolve disputes, or protect legal rights. Identity or order information may be requested before a privacy request is completed.

Requests are handled in accordance with applicable data-protection requirements.

CHILDREN’S PRIVACY

The website and its products are not specifically directed to children, and Mai Candles does not knowingly collect personal information from children without appropriate permission.

A parent or legal guardian may contact us to request review or deletion of information provided improperly by a child.

UPDATES AND CONTACT

This policy may be updated to reflect changes to the website, services, technology, business operations, or applicable requirements. The revised version will be published on this page with an updated “Last Updated” date. Additional notice or renewed consent will be provided where required.

Questions or requests concerning this policy or personal information may be directed to:

Email: maicandlesshop@gmail.com
WhatsApp: +20 11 53 47 4001