Store Policies
Effective Date: January 1, 2025 · Last Updated: September 2026
Each Mai Candles piece is handcrafted to order. These policies explain how orders are prepared, personalised, packaged, paid for, and shipped.
01
PREPARATION TIMES
Orders placed exactly as shown are prepared within one business day of order confirmation. Personalised orders are prepared within three business days of order confirmation. If the personalisation requires a preview or customer approval, this period begins after the final personalisation has been approved.
Preparation time is separate from delivery time. Bespoke, corporate, and large-quantity orders may require different timelines, which will be confirmed before the order proceeds.
02
PERSONALISATION AND APPROVAL
A name, date, or short message may be added to eligible designs. The original artwork remains unchanged unless the order is accepted as a bespoke request.
If a personalised order requires a digital preview, one consolidated round of revisions is included. Production begins after the final personalisation has been approved.
Changes cannot be made after approval and the start of production. Any error made by Mai Candles will be corrected without being counted as the included revision.
03
ORDER CONFIRMATION AND TRACKING
An order confirmation is provided after the order has been placed. Tracking is available for all international shipments, and tracking details are provided after dispatch.
04
PACKAGING
Each order is checked and packed using protective thermal packaging. While the packaging is designed to protect the order, external delays and handling by third-party carriers remain outside Mai Candles' control.
05
SHIPPING AND DELIVERY
Delivery is available within Egypt. International shipping is available to Saudi Arabia, the UAE, the United States, and other destinations.
Any import duties, taxes, or customs clearance fees imposed by the destination country are not included in the order total and are the responsibility of the customer or recipient, as required by the relevant customs authority or carrier.
Delivery times vary according to the destination, carrier, customs procedures, and other conditions outside the direct control of Mai Candles. Any delivery timeframe provided is an estimate and does not include preparation time unless expressly stated otherwise.
06
REMOVABLE LED LIGHT
Orders delivered within Egypt include a removable LED light.
For international orders, the LED unit is not included and must be purchased separately to avoid customs delays related to country-specific requirements for battery-powered items.
An Amazon link will be provided where available, or the specifications needed to find a compatible option locally. The unit is simply placed inside the candle and does not require installation.
07
WHOLESALE, CORPORATE, AND BESPOKE ORDERS
Corporate gifting, bulk quantities, special sizes, and entirely new designs are considered subject to feasibility.
Pricing and preparation timelines are determined according to the request, quantity, and delivery destination, and will be confirmed before the order proceeds.
08
PAYMENT
The payment methods currently available are displayed during checkout. Full payment is required when placing an online order.
Any alternative payment arrangements for approved corporate or bulk orders must be agreed upon before production begins.
09
RETURNS AND DAMAGED ORDERS
Returns, cancellations, and reports of damage are governed by the Return Policy. Please review it before placing an order.