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Privacy Policy

Effective Date: January 1, 2025 · Last Updated: May 2026

At MAi Candles, your privacy is not a legal obligation — it is a core value. We believe that the trust you place in us when sharing your personal details is a privilege, and we treat it accordingly. This policy explains clearly what we collect, why we collect it, and how we protect it.

Information We Collect

We collect only the information necessary to fulfill your order and provide you with the best possible experience. This includes:

  • Full name and shipping address

  • Phone number and email address

  • Personalization details (names, messages, or design preferences you share with us)

  • Payment information — processed securely through encrypted third-party gateways only

We do not collect more than what is needed, and we do not sell your data — ever.

Payment Security

All payments are processed through fully encrypted, PCI-compliant payment gateways. MAi Candles does not store, access, or retain any credit card or payment details on our servers. Your financial information is handled exclusively by our secure payment partners.

Third-Party Disclosure

We share your data only when absolutely necessary to fulfill your order. This is limited to:

  • International shipping carriers (such as Aramex, DHL, or equivalent) who receive your name and delivery address for the sole purpose of delivering your order

  • Our payment gateway provider, for transaction processing

We do not share, sell, or rent your personal information to any marketing companies, advertisers, or unrelated third parties.

Cookies & Website Data

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how visitors interact with our pages. You may adjust your cookie settings through your browser at any time. Disabling cookies may affect certain features of the site.

Marketing & Communications

We may contact you via email or WhatsApp with order updates and, occasionally, relevant offers. By placing an order, you consent to receiving transactional messages related to your purchase. You may opt out of promotional communications at any time by contacting us directly — we will honor your request promptly and without question.

Your Rights

You have the right at any time to:

  • Request access to the personal data we hold about you

  • Request corrections to any inaccurate information

  • Request deletion of your data from our records

To exercise any of these rights, simply contact us and we will respond within 5 business days.

Contact Us

We are here to help. For any questions regarding your order, please reach out:

Email: maicandlesshop@gmail.com
WhatsApp: +90 541 132 48 77
Response time: within 48 business hours

MAi Candles · The World's First 360° Eternal Glow Candle · Worldwide Shipping

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