.png)
We'd love to
hear from you.
A question, a personalization request, or just a hello — we respond to every message personally. Choose the channel that works best for you.
Tell us what's on your mind
Fill in the form and we'll respond within 48 hours. For orders and personalization, WhatsApp is always fastest — we'll confirm your details before anything is crafted.
STEP 01
You send your message
Via the form, email, or WhatsApp — your choice.
STEP 02
We respond personally
A real person reads and replies to every message.
STEP 03
We confirm your detailsFor personalized orders, we confirm every detail before production begins.
STEP 04
Your candle is crafted
2 days production · then on its way to you.
QUICK ANSWERS
We never share your information with third parties.
Common questions
If your question is here, you'll have your answer in seconds.
How does 360° personalization work?
After ordering, we contact you to confirm your name, message, or design. It's then printed across the entire candle surface using professional Ricoh technology.
How long does delivery take?
2 business days for production, then 3–15 days international shipping. Total: 5–17 business days from order confirmation.
Is the candle really flameless?
Yes — our candles use a safe LED light inside a hollow paraffin shell. No flame, no melting, no mess. It glows beautifully and lasts forever.
How is the candle packaged for shipping?
We use shock-proof thermal wrapping inside heavy-duty international boxes — specially designed to protect your candle during summer heat and long-distance transit.
Do you do corporate or bulk orders?
Absolutely. Contact us via WhatsApp or the form and we'll create a bespoke proposal with custom pricing and flexible timelines.
What if my candle arrives damaged?
Contact us within 48 hours with photos of the item and packaging. We'll arrange a full replacement at no additional cost — no questions asked.
worldwide shipping
KSA · UAE · USA & beyond
Thermal Packaging
Summer-safe shipping
Shock-proof
Production + delivery
5-17 days
Shock-proof guaranteed